Background
The Federation Council’s Corowa Depot was facing critical mobile coverage issues within its office areas, with staff unable to make or receive phone calls or access essential web-based tools such as email on their mobile devices. These limitations significantly affected productivity, safety, and operational communication. Broadtec was engaged to design and deploy a reliable solution to enhance indoor mobile signal coverage across both the Telstra and Optus networks.

​Solution
​Broadtec designed and installed a multi-carrier Distributed Antenna System (DAS) tailored for the site. This included:

• 2x CEL-FI GO G41 Repeaters, one configured for Telstra and one for Optus – providing up to 100 dB gain.
• High-gain external LPDA antennas mounted on a 3m collared roof mast, capturing strong outdoor signals.
• Slim series ceiling antennas and a Powertec 4x4 hybrid combiner, distributing signal efficiently throughout the office.
• PTL-400 coaxial cabling and professional-grade termination.
• Full system compliance with ACMA and carrier regulations.

​
The project was executed with full site safety compliance, including roof access harnessing and alignment tools as shown in the deployment photos.

​Results
​Upon completion, a post-installation test revealed dramatic improvements in mobile performance:

• Telstra and Optus devices achieved consistent speeds of 50 Mbps down / 20 Mbps up.
• Users could reliably make and receive calls, access mobile data, and run cloud-based applications.
• Coverage was confirmed in previously blacked-out zones including the workshop, admin areas, and vehicle bays.

Conclusion
​This successful DAS deployment reflects Broadtec’s expertise in enterprise-grade mobile signal enhancement and RF design. The Corowa Depot now benefits from uninterrupted mobile coverage across Telstra and Optus networks—empowering staff and ensuring operational reliability.

In the healthcare industry, secure and reliable communication is essential. Traditional fax machines are outdated, creating challenges in maintaining security and efficiency. Broadtec offers cloud-based online fax solutions designed specifically for healthcare providers to simplify and secure document transmission.

🔒 Why Choose Broadtec’s Online Fax Solutions?

• Enhanced Security & Compliance: Our online fax services safeguard sensitive patient data, supporting compliance with healthcare privacy standards.
• Access from Anywhere: Send and receive faxes securely from any device—desktop, laptop, or mobile—without relying on physical fax machines.
• Scalable for All Healthcare Providers: From small clinics to large medical facilities, our solutions grow with your organisation.
• Seamless Integration: Easily integrates with existing healthcare systems to streamline workflows and reduce manual tasks.
• Advanced Features: Auto-delete faxes after sending, ensure full data sovereignty, and customise professional cover pages.

Broadtec is thrilled to share the successful deployment of yet another Advance Care IP Nurse Call System this year!

Charles Sturt University's Community Engagement and Wellness Centre Albury-Wodonga!
This innovative installation aligns perfectly with the centre's commitment to providing exceptional care, incorporating advanced features to enhance patient safety, streamline workflows, and empower healthcare staff.

Key Highlights:

• Real-time Communication: Staff receive instant alerts improving response times and ensuring seamless communication.
• Comprehensive Software: User-friendly interfaces simplify reporting, mapping, and system administration without the need for third-party middleware.
• Scalable & Reliable: Designed with future scalability in mind, the system integrates effortlessly with existing technologies, offering robust support for healthcare environments.

We're proud to partner with such a forward-thinking organisation, helping to deliver world-class solutions for patient care and safety.

​Electronic mail, or email, was invented in 1971 by Raymond Tomlinson. Due to its ease of use and speed of delivery, email has become one of the most popular forms of business communication, with organisations worldwide using it daily to connect with colleagues, stakeholders, customers, and clients.

While email is a simple and effective way to send information, its security vulnerabilities make sensitive data—such as invoices, loan documents, government data, and patient information—susceptible to breaches if not handled correctly.

This is one reason why the traditional fax machine remains in use. Its peer-to-peer connection makes faxes sent through traditional fax machines nearly impossible to intercept unless an attacker has direct access to the phone line.

However, legacy fax machines are increasingly being replaced by cloud-based faxing solutions due to their reliability, enhanced security, and compliance capabilities.

So, is online faxing more secure than email? Why is email embedded in organisations’ communications despite its vulnerabilities? Let’s explore the security risks of email, why online faxing is more secure, and how organisations can securely send email-to-fax with Broadtec Group.

Email Security Risks
There are several reasons why email is less secure than fax for transmitting sensitive information. From phishing attacks to business email compromise (BEC), sending sensitive data via email carries significant risks.
Lack of Encryption
The Simple Mail Transfer Protocol (SMTP) is the foundation of email communication. Unfortunately, authentication and confidentiality were added as afterthoughts, leaving email communications vulnerable to interception. Without additional encryption, email data can be intercepted while in transit, stored unencrypted on mail servers, and remain unprotected on recipient devices.
Phishing Attacks
Phishing involves stealing confidential information by sending fraudulent messages. It is one of the most common cyberattack methods, particularly in industries like government, healthcare, finance, and legal services. Cybercriminals use social engineering to target high-value individuals and execute sophisticated phishing schemes.
Ransomware
Ransomware is a major threat to organisations and governments. As defined by the Australian Cyber Security Centre, ransomware is malicious software that locks files on a device until a ransom is paid.
In 2020, over 60% of Australian organisations experienced ransomware attacks—10% higher than the global average—costing an average of AUD $1.25 million per breach. Employees opening malicious emails or clicking harmful links are common entry points for ransomware.
Business Email Compromise
Business Email Compromise (BEC) attacks target organisations by compromising email accounts for financial gain. The Australian Cyber Security Centre’s 2020 annual cyber threat report identified malicious emails as the most common type of cybersecurity incident, a trend expected to continue.
Online Fax Security
Online faxing offers superior security for sensitive information compared to email and legacy fax machines. Broadtec Group ensures encryption and compliance to meet industry standards. Key security measures include:

• Managed firewalls approved for Federal Government use.
• Limited access to Broadtec Group servers with high-security infrastructure standards.
• AES 256-bit encryption for cloud-stored fax documents, including lifetime storage and comprehensive audit trails.
• Real-time document management and automated monthly reporting.
• Government accreditation and HIPAA compliance.

Send Secure Faxes via Email with Broadtec Group
When email is the preferred communication method, organisations can still maintain security by using Broadtec Group's email-to-fax functionality. This feature ensures sensitive data is encrypted and secure, meeting compliance standards.
Email-to-Fax Security Features

• Transport Layer Security (TLS) encryption: Automatically encrypts fax documents sent via email-to-fax.
• Secure Sockets Layer (SSL) encryption: Available for customers using secure email certificates.
• S/MIME encryption: Offers secure email-to-fax receiving using Broadtec Group’s secure email certificates.
• Auto-delete fax option: Enables automatic deletion of sent or received fax documents, ensuring no data is stored on Broadtec servers.
• True data sovereignty: Ensures all data remains within Australia for additional security.

Start Sending Email-to-Fax with Broadtec Group Today
Looking to securely send faxes via email? Broadtec Group's email-to-fax solution ensures your sensitive data is protected while maintaining the highest compliance standards.
Contact us at 1300 611 525 for a demonstration of our secure platform.
​Visit us at www.broadtec.au to learn more.

We are pleased to announce that Broadtec Group has been chosen as the vendor of choice to deploy a complete new Advanced Care Nurse Call system at I-MED Radiology Albury, Ramsay Place. The installation was successfully completed out of hours to minimise any impact on our client's operations.

Our Nurse Call solutions are designed to meet the highest standards of reliability and performance, ensuring seamless communication between healthcare providers and patients. In addition to deployment, we also perform scheduled Nurse Call audits and maintenance to ensure systems remain fully functional.

​With over three decades of experience in delivering advanced technology to the healthcare sector, Broadtec remains committed to supporting the operational excellence and patient care initiatives of our clients.
​
To learn more about how Broadtec can enhance your organisation with innovative technology solutions, visit: www.broadtec.au or call us at 1300 611 525.
#NurseCallSystems #HealthcareTechnology #Broadtec #IMED #HealthcareInnovation #TechnologySolutions #PatientCare

Great news for businesses utilizing NEC’s on-premises unified communications systems! 🎉 NEC has extended its support for these systems until March 31, 2030. This announcement provides companies relying on NEC technology with a clear direction for the future. Here's what this means and how you can take full advantage:
Why This Extension Matters
Extended Reliability: If you use NEC systems like the Univerge SL2100, SV9100, or SV9500, this extension means peace of mind for the years to come. With support now secured until 2030, you can count on ongoing maintenance and service for your communications infrastructure.
Key Timeline for SV9300 Users: For those using the SV9300 model, keep in mind that support will conclude a bit earlier, on March 31, 2027. This advance notice gives you ample time to consider your next steps and prepare for any necessary transitions.
Broadtec Group – Your NEC Partner: With over 3 decades of expertise, Broadtec Group remains dedicated to ensuring a seamless experience for our clients. We will continue to provide maintenance, replacement parts, and expert technical support to keep your systems running smoothly.
Time to Strategise for the Future
This support extension is the perfect opportunity to reassess your communication needs. Whether you plan to maintain your NEC system or explore modern cloud-based alternatives, Broadtec Group is here to guide you every step of the way.
Let’s Connect!
Looking to future-proof your communication systems? Reach out to Broadtec Group today, and let’s discuss the best path forward to keep your business connected and thriving.

1300 611 525
https://www.broadtec.au/ 

Cloud phone systems have become indispensable, offering flexibility, scalability, and a host of advanced features, including call recording. For Australian small businesses, recording calls can provide valuable benefits, but it is crucial to understand the legal framework governing this practice. This blog post will explain the rules around recording calls in Australia and highlight the benefits it can bring to your business.
Legal Framework for Call Recording in AustraliaIn Australia, the legality of recording phone calls is primarily governed by the Telecommunications (Interception and Access) Act 1979 and various state and territory privacy laws. Here are the key points to consider:

1. Consent Requirement: The fundamental principle under Australian law is that calls can only be recorded if at least one party to the call consents. This is known as ‘one-party consent’. However, some states, such as New South Wales and Victoria, require the consent of all parties involved in the call (‘all-party consent’).
2. Notification: Even in jurisdictions where one-party consent is sufficient, it is considered good practice, and often required, to inform all parties that the call is being recorded. This notification can be given at the start of the call or via a pre-recorded message.
3. Purpose of Recording: The purpose of recording calls should be clearly defined and communicated. Common purposes include quality assurance, training, dispute resolution, and compliance with legal or regulatory requirements.
4. Storage and Security: Recorded calls must be stored securely and access should be restricted to authorised personnel only. Businesses must also comply with the Australian Privacy Principles (APPs) regarding the handling of personal information.
5. Retention and Disposal: There should be clear policies on how long recordings will be retained and the procedures for securely disposing of recordings that are no longer needed.

Benefits of Call Recording for Australian Small BusinessesImplementing call recording on your cloud phone system can offer several advantages for small businesses in Australia:

1. Improved Customer Service: Recording calls allows businesses to monitor and review customer interactions, ensuring that employees are providing high-quality service. It also helps identify areas for improvement and can be used as a training tool.
2. Dispute Resolution: Having a record of phone conversations can be invaluable in resolving disputes with customers or suppliers. It provides an accurate account of what was said, reducing the likelihood of misunderstandings.
3. Compliance and Legal Protection: Call recordings can help ensure compliance with industry regulations and legal requirements. They also serve as evidence in case of legal disputes, protecting the business from potential liabilities.
4. Employee Training and Development: Recorded calls can be used to train new employees and provide ongoing development for existing staff. By analysing recordings, managers can give specific feedback and coaching to improve performance.
5. Quality Assurance: Regularly reviewing recorded calls helps maintain high standards of service and operational efficiency. It ensures that employees adhere to company policies and procedures.
6. Business Insights: Call recordings can provide valuable insights into customer preferences, common issues, and market trends. This information can be used to refine business strategies and improve products or services.

Best Practices for Call RecordingTo ensure your business complies with legal requirements and maximises the benefits of call recording, consider the following best practices:

1. Get Consent: Always inform parties that the call is being recorded and obtain their consent. This can be done through an initial announcement or a pre-recorded message.
2. Define and Communicate the Purpose: Clearly define why you are recording calls and communicate this to your employees and customers.
3. Secure Storage: Implement robust security measures to protect recorded data, including encryption and restricted access.
4. Regular Audits: Conduct regular audits of your call recording practices to ensure compliance with legal and regulatory requirements.
5. Clear Policies: Develop and enforce clear policies regarding the retention and disposal of call recordings.
6. Training: Provide training for employees on the legal aspects of call recording and the importance of maintaining confidentiality and security.

ConclusionRecording calls on your cloud phone system can offer significant benefits for Australian small businesses, from improving customer service to ensuring legal compliance. However, it is essential to understand and adhere to the legal framework governing call recording in Australia. By following best practices and implementing robust policies, your business can leverage call recording to enhance operations, resolve disputes, and gain valuable insights while remaining compliant with legal requirements.
If you need assistance setting up secure, compliant cloud based call recording in your business, our team of experts is here to help. Contact us today to discuss your needs and find out how we can support your business.

SAMPLE TEMPLATE

​During the recent Victorian school holidays, Broadtec (ATS) successfully upgraded the PA systems at Wooragee Primary School and Rutherglen Primary School. 

At Wooragee Primary, external speakers were installed to enhance coverage for PA messaging, bells, music, and emergency alerts, ensuring seamless communication across the school grounds. 

Similarly, Rutherglen Primary saw the installation of new speakers both externally and internally, along with a comprehensive PA system upgrade. 

These projects, executed with minimal disruption, have significantly improved the communication infrastructure and safety measures at both schools, providing a robust and reliable solution for their needs.

Contact us today for a quote. In preparation for the Next School Holidays 

Broadtec - ATS
1300 611 525

​ATS had the privilege of partnering with Wireless Edge Networks. In the design and deployment of a robust feature rich Unified Communications Solution onsite at Mindyarra Maintenance Centre in Dubbo NSW. 

The total project budget for the complex was $2.8 billion as of Jan 2024 Transport NSW.

The first train arrived while the ATS - Albury Telephone Systems team were onsite. Deploying ATS preconfigured 2N IP Safety intercoms & Poly IP handsets in the field.

ATS's IP Safety Solutions offers best-in-class intercoms designed for emergency communications. Whether drenched by rain or exposed to −40°C frost to a scorching 55°C, it remains fully functional and allows you to reach for help at once, and its bright orange colour and illuminated button make it easy to locate in poor visibility.

Contact ATS today regarding your next project 1300 611 525

​To all our valued clients and friends  
After 33 years in business Joy and Barry Dixon of Albury Telephone Systems have decided to hand the telephone over, and enjoy the golden years ahead in retirement, building a strong diversified business under their stewardship. 

Joy and Barry have entrusted the reins of their business to myself, who has also enjoyed 27 years working alongside my family, including my brother Brant and wife Keri Dixon. 

ATS moves forward with a strong, trusted, and skilled team of Technicians & Engineers covering our three core sectors: 

Broadening our range of solutions, ATS are now a licenced Internet Service Provider (ISP) & Communications Service Provider (CSP). Offering One-bill, One-point-of-contact for all your Information Communications Technology (ICT) needs. ATS can review your phone and internet expenses, providing your business with real savings.

Joy and Barry would like to express their heartfelt thanks for your unwavering support over the years. We are excited and eagerly look forward to continuing and strengthening our partnership with you in the future.  

Kind regards,
Adam Dixon