Activation, Plan changes, Billing & Other Terms
- Billing cycle: Charges and inclusions are metered from 28th to 27th of each month
- Plan activation: Prorated according to remaining days in the bill cycle
- Automatic activation of bolt ons: The 2GB Auto Bolt-on and International Roaming Day Pack are activated automatically on all new activation and any plan change from a legacy plan
- Plan upgrade/downgrade: Not prorated. New plan rate will apply in full on the day of the change, unless made on 27th of the month
- Plan disconnection/port away: Not prorated. No credit will apply for remaining days in the bill cycle
- Timed charges: Timed rates set out in this sheet are listed at the rate per minute irrespective of the rate basis. Calls may be rated per second but the rate provided will be per minute (60 seconds
Data Banking
- Unused data can only be banked up to a maximum of 500GB. Only available on new MNF+ plans released from October 2021. Previous old plans pre October 2021 will not be eligible for data banking.
- If a service is suspended, it will retain it’s banked data, but it will not accumulate more data each month it remains suspended
- If a customer changes plan to a plan that is not eligible for data banking (including our forthcoming Data Pooling plans), their included data will be forfeited
- If a service ports away or is terminated in error, all data is forfeited, customer will need to start accumulating data again from zero
| 4g___5g_mobile_-_byo_device_plans_critical_information_summary.pdf |
Terms & Conditions
1. Customers can have up to 300 users per pool
2. If a service provider has a customer with more than 300 users, they can create additional pools to share the data amongst the pool of users
3. Intended for use with related end-customers (eg: a business with 50 staff can enrol 50 users into a pool)
4. End-customer notifications for TCP Code will go to the provider of a service only, so monitoring usage will only be possible by the primary user of the account.
5. Product is not intended for use as a “Data aggregation” type model where a Service Provider can enrol all of their individual customers into a pool (e.g.: subscribe to 1GB plan but label it 10GB), and prop the pool up with 10x 100GB plans.
6. Does not have “data banking” or rollover features, the data pool will be forfeited at the end of each billing period based on the pool’s anniversary date
7. All pooling services will need to have the same anniversary date as the pool to ensure that the date inclusions are added/refreshed will be aligned (typically 27th day of each month)
8. Customers plan changing onto a pooling plan will forfeit any previous data inclusions they may have had on their plan. Customers may choose to schedule the plan change to occur on the 27th to avoid forfeiting previous inclusions.
9. Services that opt out of a data pool will lose their data contributed to the pool, and will need to plan change to a non-pooling plan to restore any data balance.
10. The bolt-on only applies to the pool and not individual services
1. Customers can have up to 300 users per pool
2. If a service provider has a customer with more than 300 users, they can create additional pools to share the data amongst the pool of users
3. Intended for use with related end-customers (eg: a business with 50 staff can enrol 50 users into a pool)
4. End-customer notifications for TCP Code will go to the provider of a service only, so monitoring usage will only be possible by the primary user of the account.
5. Product is not intended for use as a “Data aggregation” type model where a Service Provider can enrol all of their individual customers into a pool (e.g.: subscribe to 1GB plan but label it 10GB), and prop the pool up with 10x 100GB plans.
6. Does not have “data banking” or rollover features, the data pool will be forfeited at the end of each billing period based on the pool’s anniversary date
7. All pooling services will need to have the same anniversary date as the pool to ensure that the date inclusions are added/refreshed will be aligned (typically 27th day of each month)
8. Customers plan changing onto a pooling plan will forfeit any previous data inclusions they may have had on their plan. Customers may choose to schedule the plan change to occur on the 27th to avoid forfeiting previous inclusions.
9. Services that opt out of a data pool will lose their data contributed to the pool, and will need to plan change to a non-pooling plan to restore any data balance.
10. The bolt-on only applies to the pool and not individual services
| mobiles_with_data_pooling_critical_information_summary.pdf |
Billing cycle: Charges and inclusions are metered from 28th to 27th of each month
Plan activation: Prorated according to remaining days in the bill cycle
Automatic activation of bolt ons: The 2GB Auto Bolt-on and is activated automatically on all new activation
Plan upgrade/downgrade: Not prorated. New plan rate will apply in full on the day of the change, unless made on 27th of the month
Plan disconnection: Not prorated. No credit will apply for remaining days in the bill cycle
Retail rates: Retail charges for access and bolt ons can be configured in Octane but usage rates are fixed as set out in your latest pricebook
Data Banking :
- Unused data can only be banked up to a maximum of 500GB. This current sheet includes eligible plans for data banking.
- If a higher inclusion plan (e.g., 30GB) is downgraded to a smaller plan (e.g., 10GB), then the data banked will be forfeited
- If a service is suspended, it will retain it’s banked data, but it will not accumulate more data each month it remains suspended
- If a customer changes plan to a plan that is not eligible for data banking (including our forthcoming Data Pooling plans), their included data will be forfeited
- If a service ports away or is terminated in error, all data is forfeited, customer will need to start accumulating data again from zero
Domestic Only: These mobile broadband plans are only available in Australia
Plan activation: Prorated according to remaining days in the bill cycle
Automatic activation of bolt ons: The 2GB Auto Bolt-on and is activated automatically on all new activation
Plan upgrade/downgrade: Not prorated. New plan rate will apply in full on the day of the change, unless made on 27th of the month
Plan disconnection: Not prorated. No credit will apply for remaining days in the bill cycle
Retail rates: Retail charges for access and bolt ons can be configured in Octane but usage rates are fixed as set out in your latest pricebook
Data Banking :
- Unused data can only be banked up to a maximum of 500GB. This current sheet includes eligible plans for data banking.
- If a higher inclusion plan (e.g., 30GB) is downgraded to a smaller plan (e.g., 10GB), then the data banked will be forfeited
- If a service is suspended, it will retain it’s banked data, but it will not accumulate more data each month it remains suspended
- If a customer changes plan to a plan that is not eligible for data banking (including our forthcoming Data Pooling plans), their included data will be forfeited
- If a service ports away or is terminated in error, all data is forfeited, customer will need to start accumulating data again from zero
Domestic Only: These mobile broadband plans are only available in Australia
| mobile_broadband_plans_critical_information_summary.pdf |
