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What Is a Cloud - VoIP Phone System?
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A Cloud - VoIP phone system refers to a phone system that lets you make voice calls using an internet connection as opposed to transmitting voice signals over a traditional digital / analog phone lines. With a Cloud - VoIP phone system, you can call someone else that has the same service or anyone else that has a phone number. That includes long-distance phone numbers, mobile numbers, and international numbers. Cloud - VoIP phone systems also work with traditional phones that are connected to the internet, provided you have a specific setup.
VoIP call quality is the clarity and responsiveness of voice calls made through internet packet delivery. Many factors have a bearing on VoIP quality because of the nature of data delivery via the internet.
VoIP call quality is the clarity and responsiveness of voice calls made through internet packet delivery. Many factors have a bearing on VoIP quality because of the nature of data delivery via the internet.
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Specifically, these factors are:
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To a large degree, the quality of VoIP calls depends on having a stable internet connection.
While internet stability is an important factor, addressing internet issues alone may not be enough to improve call quality. It’s entirely possible that the cause of the trouble can be attributed to another part of your VoIP infrastructure.
To get at the root of the problem, you have to identify which component isn’t performing well. Even if you’re not a tech person, it’s good to have a decent understanding of how a VoIP system works, how to implement it properly, and how to monitor the quality of your calls.
While internet stability is an important factor, addressing internet issues alone may not be enough to improve call quality. It’s entirely possible that the cause of the trouble can be attributed to another part of your VoIP infrastructure.
To get at the root of the problem, you have to identify which component isn’t performing well. Even if you’re not a tech person, it’s good to have a decent understanding of how a VoIP system works, how to implement it properly, and how to monitor the quality of your calls.
VoIP - Cloud Call Quality: 10 Best Practices for Improving Performance
VoIP call quality is a primary factor in delivering a great customer experience. It can be easy for everyone to go about their day and not pay too much attention to the quality of calls. Over time, call quality can begin to slip, leaving you at a loss as to how to fix the problem.
Many things work together to get a clear voice message from the caller to the receiver. Give your phone system an initial advantage starting with implementation and monitor it regularly for clear and consistent call quality.
Your staff and customers alike will notice and appreciate your efforts.
Many things work together to get a clear voice message from the caller to the receiver. Give your phone system an initial advantage starting with implementation and monitor it regularly for clear and consistent call quality.
Your staff and customers alike will notice and appreciate your efforts.
- Verify your network stability to prevent choppy audio.
- Test your devices, headsets, and network for latency issues.
- Check firewalls to be sure they’re not blocking the flow of traffic.
- Make sure you have quality network cables for all devices to improve call quality.
- Put VoIP phones on your network into their own Virtual Local Area Network (VLAN) to segment it from other traffic.
- Ensure that incoming calls ring and don’t go to voicemail.
- Make sure you’re prioritizing SIP traffic with QoS on your router.
- Test your system for the speed that you can request and receive data (ping).
- Test your system for variations in response time (jitter).
- Choose a reputable VoIP phone system provider with a proven track record.
Many of the past problems with the call quality of VoIP phone systems have been worked out over time. ATS use market-leading infrastructure and partners with local providers in select markets to ensure that you get excellent call quality with every call. Our system gives you optimal call quality without dropped calls or downtime.
While it’s good for you to know a little about what goes on behind the scenes that affects call quality, ATS's carriers have several data centers globally and invests in redundancy on every level to address potential areas of call failure so that you don’t have to.
Poor call quality is a turnoff for customers, and they’ll reflect that in their reviews of your company. In business, you can’t control everything, but when you work with ATS, worrying about call quality won’t be one of them.
While it’s good for you to know a little about what goes on behind the scenes that affects call quality, ATS's carriers have several data centers globally and invests in redundancy on every level to address potential areas of call failure so that you don’t have to.
Poor call quality is a turnoff for customers, and they’ll reflect that in their reviews of your company. In business, you can’t control everything, but when you work with ATS, worrying about call quality won’t be one of them.
Real samples of ATS Cloud Phone Systems built in Quality Monitoring Tools
Excellent Voice Qualify Call - Sample
Poor Voice Qualify Call - Sample
(Jitter detected network/internet issue is impacting voice qualify ATS would report to clients IT Vendor for resolution)
(Jitter detected network/internet issue is impacting voice qualify ATS would report to clients IT Vendor for resolution)
